We understand that circumstances may change after placing an order. Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it can no longer be cancelled. If you wish to cancel an order, please contact our customer support team as soon as possible, and we will do our best to assist you.

Due to the nature of fragrance and personal care products, returns are only accepted for items that are damaged, defective, incorrect, or unopened and in their original condition and packaging. To request a return, customers must notify us within 48 hours of receiving their order and provide the necessary details, including photographs where applicable.

Once the returned item has been received and inspected, we will notify you of the outcome of your request. Approved returns may qualify for a replacement, store credit, or refund, depending on the circumstances. Refunds, where applicable, will be processed using the original payment method within a reasonable period. Delivery charges are generally non-refundable unless the return is due to an error on our part.